How does Pepkart protect my privacy and keep my information secure?

We know security and privacy are important to you – and they are important to us, too. We make it a priority to provide strong security and give you confidence that your information is safe and accessible when you need it.

We’re constantly working to ensure strong security, protect your privacy, and make Pepkart even more effective and efficient for you. We spend hundreds of millions of dollars every year on security and employ world-renowned experts in data security to keep your information safe. We also built easy-to-use privacy and security tools, 2-step verification, and Ads Settings. So, when it comes to the information you share with Pepkart, you’re in control.

You can learn more about safety and security online, including how to protect yourself and your family online, at the Pepkart Safety Center.

Learn more about how we keep your personal information private and safe — and put you in control.

Why is my account associated with a country?

Your account is associated with a country (or territory) in the Terms of Service so that we can determine two things:

  1. The Pepkart affiliate that provides the services, that processes your information, and that is responsible for complying with applicable privacy laws. Generally, Pepkart offers its consumer services through either of two companies:
    1. Astermount Private Limited, if you are located in the European Economic Area (EU countries plus Iceland, Liechtenstein, and Norway) or Switzerland
    2. Pepkart Private Limited, based in an India, for the rest of the world.
  2. The version of the terms that govern our relationship, which can vary depending on local laws.

Keep in mind that Pepkart services are essentially the same regardless of the affiliate that provides the services or your country association.

Determining the country associated with your account.

When you create a new account, we associate your account with a country based on where you created your Pepkart Account. For accounts at least a year old, we use the country from which you usually access Pepkart services — typically where you’ve spent the most time in the last year.

Frequent travel does not generally affect the country associated with your account. If you move to a new country, it can take about a year for your country association to update.

If the country associated with your account does not correspond to your country of residence, it could be because of a difference between your country of work and residence, because you’ve installed a Virtual Private Network (VPN) to mask your IP address, or because you live close to a territorial border. Contact us if you think your country association is wrong.

How do we handle your social logins?

In Short: If you choose to register or log in to our services using a social media account, we may have access to certain information about you.

Our Services or Apps offer you the ability to register and login using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, emails address, friends lists, profile picture as well as other information you choose to make public.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the Services or Apps. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

Do we use cookies and other tracking technologies?

In short: We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

How can you controls do-not-track features?

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

Do we collect information from minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services or Apps, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services or Apps. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we have collected from children under age 18, please contact us at dpo@pepkart.com or report@pepkart.com

How can you contact us about this policy?

If you have any questions regarding this Policy or the protection of your personal information, please contact our data protection officer/grievance officer, Vipin, by email dpo@pepkart.com by phone 1800-309-1108 (India) or by post to:

Data Protection Officer (DPO),
Pepkart Technologies PVT LTD
#677, 1st Floor, 27th Main, 13th Cross
HSR Layout, Sector 1, Bangalore
Karnataka, India, 560102

As we update, improve, and expand the Pepkart Service, this Policy may change, so please refer back to it periodically. By accessing the Site, App or otherwise using the Pepkart Services, you consent to the collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the services that we offer.

We respect the privacy of the users of the Pepkart Services (“Users” or “you”) and are committed to reasonably protect it in all respects. The information about the User as collected by us is: (a) information supplied by Users and (b) information automatically tracked while using a device having Pepkart Services enabled (collectively referred to as “Information”). By using Pepkart Services, you agree to this Policy. If you do not agree with any term in this Policy, please do not use / avail of the Pepkart Services.

To help explain things as clearly as possible, we’ve added examples, explanatory videos, and definitions for key terms. And if you have any questions about this Privacy Policy, you can contact us.